Question 1

What vehicles can you transport?

Accepted Answer

Cars, SUVs, 4x4s and small to large vans are considered. Every vehicle is checked against dimensions, weight, ground clearance and safe loading requirements before a collection is confirmed, so please send the exact make and model with your enquiry.

Question 2

Can you collect a non-running vehicle?

Accepted Answer

Yes, in most cases. We need to know whether the vehicle rolls, whether it steers, whether the brakes release and whether all four wheels are fitted, because those answers decide the loading method and the equipment needed.

Question 3

Can you collect a car from an auction?

Accepted Answer

Yes. We can arrange collection from major vehicle auction sites and independent auction houses across the UK, subject to access requirements and collection documentation. Send the site, your lot or buyer reference and the vehicle details to get a quote.

Question 4

What information is needed for an auction collection?

Accepted Answer

The auction site address, your buyer or lot reference, the release paperwork, the vehicle make, model and registration, whether keys are available, whether the vehicle starts, the site's opening times and any storage deadline you are working to.

Question 5

Can you deliver a vehicle to a UK port?

Accepted Answer

Yes. We transport vehicles by road to and from agreed UK port and vehicle handling locations, including Southampton, Tilbury, Felixstowe, Liverpool, Immingham, Bristol and London Gateway. You supply the booking reference and receiving instructions.

Question 6

Do you provide international shipping?

Accepted Answer

No. We provide vehicle transportation to and from agreed UK port locations only. We do not provide shipping, customs clearance or freight-forwarding services unless separately confirmed.

Question 7

Can you move vans?

Accepted Answer

Small, medium and large vans are considered. Height, length, wheelbase, weight and any conversion or roof fitment all affect suitability, so tell us the exact model and specification when you enquire.

Question 8

Can you collect accident-damaged vehicles?

Accepted Answer

Damaged vehicles are considered after an assessment. Photographs are extremely helpful, along with details of whether the vehicle rolls and steers and whether any wheels or suspension components are missing.

Question 9

How is the price calculated?

Accepted Answer

A quotation may consider mileage, the collection and delivery locations, vehicle type and size, vehicle condition, loading difficulty, toll, port or access charges, waiting time, any collection deadline and any specialist requirements.

Question 10

Do you provide instant prices?

Accepted Answer

No. There are no instant fixed prices on this website. Every quotation is confirmed individually after the vehicle, route and collection details have been reviewed, so the figure you receive reflects the actual job.

Question 11

Can you transport lowered or modified vehicles?

Accepted Answer

Often, yes, but low ground clearance changes the ramp angle and loading method. Declare any lowering, body kit, splitter or modification when you request a quote so suitability can be confirmed before collection.

Question 12

Can you move a vehicle without keys?

Accepted Answer

Sometimes. A vehicle without keys may have locked steering or an engaged handbrake, which makes loading harder and may require additional equipment. Tell us up front so the method can be planned.

Question 13

Do I need to be present at collection?

Accepted Answer

Someone with authority to release the vehicle and hand over keys and paperwork needs to be present, but it does not have to be you. Provide their name and contact number when you book.

Question 14

Do you cover long-distance journeys?

Accepted Answer

Yes. Nationwide collection and delivery is arranged across mainland UK. Longer journeys are planned around driving hours and a realistic delivery window that is confirmed with your quotation.

Question 15

Can dealerships request repeat collections?

Accepted Answer

Repeat and ongoing transport requirements are welcome and can be discussed directly. Account facilities and contracted rates have not been set, so movements are currently quoted individually.

Question 16

What happens if the vehicle details are incorrect?

Accepted Answer

Inaccurate details can make a vehicle unsafe or impossible to load on the day, which may lead to a failed collection. If anything changes or you are unsure, tell us before the collection date so the job can be re-assessed.

Question 17

Can waiting time or failed collection charges apply?

Accepted Answer

They may apply where a collection cannot be completed for reasons outside our control, such as missing paperwork, no access or a vehicle in a different condition to that described. Exact terms are confirmed in writing with your quotation.

Question 18

Can you transport my car from the UK to Europe?

Accepted Answer

Suitable cars and vans are considered for transport from the UK to European destinations by quotation. Send the vehicle details, its condition, and the full collection and delivery addresses, and the journey will be assessed against route, access and loading requirements before a price is given.

Question 19

Can you collect a vehicle from Europe and bring it to the UK?

Accepted Answer

Europe-to-UK collections are considered on the same basis. We need the seller or site address, a named on-site contact, the vehicle documentation and written confirmation that you have authority to move the vehicle.

Question 20

Which European countries do you cover?

Accepted Answer

The most commonly requested destinations are France, Belgium, the Netherlands, Germany, Spain, Portugal, Italy and Luxembourg. Other European destinations can be considered by quotation. No country is automatically covered — each route is assessed individually.

Question 21

Can you collect a vehicle from a European dealership?

Accepted Answer

Yes, by quotation. Dealership collections usually need an appointment, a named contact, the invoice or order reference and confirmation that the vehicle can be released to a transporter rather than only to the buyer in person.

Question 22

Can you transport a non-running vehicle internationally?

Accepted Answer

Often, yes. It depends on whether the vehicle rolls, steers and brakes, whether all wheels are fitted and whether it can be winched safely. Tell us at the enquiry stage and send photographs so the loading method can be planned before anything is agreed.

Question 23

Do you handle customs clearance?

Accepted Answer

No. We quote for road transportation only. Customs clearance, freight forwarding, import registration and tax advice are not provided unless something different is confirmed in writing.

Question 24

Who is responsible for import duties and taxes?

Accepted Answer

The customer, or their appointed agent. Duties, taxes and registration costs in the destination country are not included in a transport quotation unless the written quote specifically says otherwise.

Question 25

What documents will I need?

Accepted Answer

Typically proof of ownership or written authority to move the vehicle, the registration document, the purchase invoice, any release or collection paperwork from the site, and whatever export or import documentation the journey requires. Requirements vary by route, so confirm them with your agent.

Question 26

Are ferry, Eurotunnel and toll costs included?

Accepted Answer

Only where the written quotation says so. Every European quote sets out clearly what is included and what is excluded, including crossing costs, tolls, terminal charges and waiting time.

Question 27

Can personal belongings be left inside the vehicle?

Accepted Answer

Do not leave belongings or goods inside a vehicle for transport. Anything inside must be declared and agreed in advance in writing, and unagreed items may cause a collection to be refused.

Question 28

How long does European vehicle transport take?

Accepted Answer

It depends on the countries involved, the distance beyond the crossing, driving-hours rules, collection appointments and any customs delay. A realistic timeframe is confirmed with your individual quotation rather than promised in advance.

Question 29

Can you provide an instant European transport price?

Accepted Answer

No. There is no instant or guaranteed European price on this website. Every international journey is quoted individually after the route, vehicle, travel costs, documentation and access requirements have been reviewed.

Question 30

What happens if customs or collection delays occur?

Accepted Answer

Delays outside our control — customs holds, missing paperwork, a site that will not release the vehicle — can affect timings and may lead to waiting time or re-attendance charges. The terms that apply are set out in writing with your quotation.

Question 31

Can you transport vans to Europe?

Accepted Answer

Vans are considered subject to height, length, wheelbase, weight and any conversion or roof fitment. Send the exact model and specification with your enquiry so suitability can be confirmed before a quote is issued.

Frequently Asked Questions

European Vehicle Transport Questions

Need a Vehicle Collected or Delivered?